University Digital Ecosystem & Platform Development

Situation

UCN faced multiple operational challenges across different departments: outdated manual processes in Medical Faculty curriculum management, lack of centralized vehicle rental system, limited digital presence for educational programs like "Científicos de la Basura," and complex medical specialization application processes. Each department operated in silos with inefficient paper-based workflows that hindered scalability and customer-centric service delivery.

Task

As the lead digital product owner, I was tasked with:

Orchestrating comprehensive digital transformation across multiple university departments
Developing scalable platforms serving diverse stakeholders (students, faculty, administrators, external partners)
Implementing data-driven decision frameworks for educational and administrative processes
Managing complex stakeholder relationships and change management initiatives
Creating sustainable digital solutions that could evolve over 14+ years

Action

Through in-depth analysis with key stakeholders and the education technology market, I led multiple parallel digital transformation initiatives:

Educational Platform Development ("Científicos de la Basura"):

Built comprehensive educational platform serving schools from local to international scale (Pacific Coast of South America and Central America)
Implemented agile methodologies for annual program updates and feature releases
Created data-driven reporting and analytics systems for educational impact measurement
Applied creativity in designing engaging educational interfaces for diverse age groups

Administrative Systems Innovation:

Leadership in redesigning corporate vehicle rental system with driver management, reservations, and departmental reporting
Developed complex Medical Faculty curriculum management system handling student enrollment, external faculty contracts, and payroll processing
Created medical specialization application platform centralizing documentation, candidate presentation, interview tracking, and scholarship management

Stakeholder Management & Training:

Conducted presentations to 100+ participants demonstrating customer-centric approach
Delivered personalized training sessions tailored to different user profiles (administrative staff, doctors, directors, HR)
Maintained leadership across complex stakeholder ecosystem including secretaries, medical professionals, executives, and IT departments

Platform Integration & Scalability:

Ensured seamless coordination with university's IT department
Built WordPress-based website and blog for ongoing communication and event management
Designed systems architecture supporting long-term scalability and maintenance

Result

Over 14+ years, successfully delivered value through:

International scale impact: Educational platform expansion from local to Pacific Coast regional coverage
Operational efficiency: Complete digitization of Medical Faculty operations, eliminating paper-based curriculum and payroll processes
Process standardization: Medical specialization platform became official application channel, streamlining complex multi-stage selection processes
Stakeholder satisfaction: Successfully managed change management across diverse user groups with minimal resistance
Sustainable innovation: Created platforms still actively used today, demonstrating long-term value delivery
Data-driven insights: Implemented comprehensive reporting systems enabling data-driven decisions across all educational and administrative processes
Organizational transformation: Established digital-first culture across multiple departments, serving as model for other university initiatives